CLEAR Learning Engagement Volunteer



JOB TITLE:                           Learning Engagement Volunteer

RESPONSIBLE TO:              Engagement Worker

LOCATION:                          CLEAR Office 2 James Street SO14 1PJ


Wednesdays 9.30am-1pm.


To assist with running the weekly ESOL Drop-in providing advice and information about learning opportunities at CLEAR and enrolling learners onto courses.


  • Welcome clients and listen to their initial enquiry to understand their needs (locate paperwork if client is returning)
  • Set paper language assessments for learners new to CLEAR and liaise with Engagement Worker or ESOL teacher to complete a full assessment
  • Help clients to complete consent form and explain the consent form
  • Interview new learners and input info on Advice Pro
  • Check and scan documents, and process course enrolments on Advice Pro
  • Update course lists and waiting lists
  • Advise the learners about our payment structure if appropriate
  • Provide information about other courses and learning opportunities in Southampton

Person specification


  • Friendly and patient with people who speak English as a second language, and a good clear communicator, able to check understanding
  • Motivational about the value of engaging in ESOL and other learning opportunities
  • Available from 9.30-1pm on Wednesdays
  • Sympathetic with refugees and asylum seekers
  • Good basic IT and administration skills
  • Ability to remain calm and cheerful in a busy environment


  • Able to work in a team of volunteers
  • Able to speak a community language
  • Some understanding of the barriers to learning different groups may face (eg asylum seekers) and of key issues around ensuring equality of access to education
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