CLEAR AMC Catering Assistant

VOLUNTEER ROLE DESCRIPTION

 

JOB TITLE: Catering Assistant

RESPONSIBLE TO: Learning and Development Manager

LOCATION: Avenue St. Andrews Church SO17 1XQ

TIMINGS: Fridays from 9:30am-2:00pm. A commitment of 3 months is preferable.

 

MAIN PURPOSE OF ROLE:

To ensure that a quality catering service, provided in line with agreed procedures is provided to all AMC attendees.

TASKS:

  • Keep all assigned areas (kitchen, food store cupboards and food serving areas) clean and tidy at all times.
  • Prepare food as required in the kitchen.
  • Wash up, as required.
  • Generally clean up the kitchen.
  • Clear tables so that our customers always have a clean and welcoming environment in which to eat.
  • Provide a high quality service at all times.
  • Assist customers with queries in a prompt, professional, courteous and friendly manner, so that customer care standards are met.
  • In case of emergency, ensure all aspects of security, fire and emergency procedures for assigned area are carried out, so that Avenue Multicultural Centre practices are adhered to.
  • Report any unsafe practices or broken machinery/ equipment to the Lead Kitchen Volunteer, so that remedial action can be reported to the Church office immediately.
  • Report any accidents to the Lead Volunteer for the shift and log in the Accident Book as appropriate.
  • Use all equipment as trained observing all safe practices, so that accidents are avoided.
  • Undertake and constantly apply the training from a Food Safety training course.
  • Let colleagues know when you are taking a break since they are covering for you and may be waiting for your return.

 

Provide information about other services within the Avenue Multicultural Centre Drop-in

      • Provide the service users with information about the other services/ activities and charitable organisations available at the AMC e.g. advice, support, drama group, music group, food distribution, clothing events, befriending, IT drop-in (The British Red Cross, SWVG, CLEAR).

Other

Person specification

Essential:

  • Able to work as part of a team.
  • Good personal skills in line with the requirements of a kitchen environment (eg long hair should be tied back, no dangling jewellery or flowing garments).
  • Committed.
  • Good communication skills.
  • Well motivated.
  • Honest.
  • Reliable.
  • Available from 9.30-2pm on Fridays (desirably Inc. holidays)
  • Friendly and patient with people who speak English as a second language
  • Sympathetic with refugees
  • Good at taking direction and Lead from Learning and Development Manager, raising any issues at an appropriate time, away from the busy Drop-in services and clients. Periodically sharing the practical experience of carrying out the role to identify any opportunities to expand the role, if required, according to client need and CLEAR’s capacity.
  • Aware of other facilities available at drop-in service
  • Able to work in a team of volunteers

 

Desirable:

  • Patience to first fully understand the constraints of our delivery by observation and own experience so that any ideas presented for improvements take into account our constraints (time, funding etc.)
  • Speak a second language other than English i.e. Arabic, Kurdish, Iranian, Farsi, Urdu
  • Hold a Food Hygiene Certificate.
  • Experience of working in a catering environment.
  • An understanding of customer service.

 

CLOSING DOWN AMC KITCHEN ROUTINE

When closing down the kitchen, please ensure that the:

  • Dishwasher is turned off.
  • Water heater off.
  • Tables and surfaces are wiped down with surface cleaner and cloth.
  • Distribute any fresh leftover rolls amongst attendees.
  • Make a note with the date of non-perishables such as tea, coffee, tuna, sugar etc and place in corridor cupboard.

 

Apply Below

Please make sure you meet the minimum requirements below and upload a CV or covering letter if possible. Do not forget to supply your email and phone number so we can contact you. Note: you will be required to complete an application form too.

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