ROLE TITLE: Volunteer Administration Assistant

RESPONSIBLE TO: Rebecca Clarke

LOCATION: CLEAR Office 2 James Street, SO14 1PJ

TIMINGS:  Volunteers sign up to a weekly 4 hour session on a day of their choice from Monday-Friday from 9.30-3pm.  The same day each week is expected and we offer £3 towards lunch expenses.

MAIN PURPOSE OF JOB:  To join a friendly team to provide administrative support to the CLEAR Learning Team. Duties will be selected from the following range of tasks.

Administration tasks:

Volunteer Admin

  • Dealing with enquiries on email following procedures outlined.
  • Assist prospective volunteers to complete forms
  • Request references
  • Entry into volunteer database
  • Maintain volunteer files

Learner Admin

  • Tracking of learners absence
  • Assist learners to complete enrolment forms
  • Data entry
  • Compiling and updating registers electronically
  • Assisting at ESOL Assessments


  • Assisting with admin at training events
  • Assist with events at the multicultural centre
  • Ad hoc office duties, including washing up, tidying up, shredding, photocopying and other general duties

Person Specification:


  • Computer literate with excellent knowledge  and skills of Microsoft office
  • Experience of working in an office environment (any country)
  • Good communication skills, in written and spoken English
  • Organised and calm
  • Able to use own initiative within given boundaries
  • Excellent attention to detail
  • Able to maintain client confidentiality
  • Pleasant attitude
  • Able to commit one day a week for 4 hours, for a minimum of 10 weeks


  • Previous experience in an administration role
  • Good teamwork skills
  • Good numeracy skills
  • Willingness to phone clients and volunteers for various tasks such as inviting to courses.