ROLE TITLE: Food Volunteer

RESPONSIBLE TO: Learning & Development Manager (Maryam Sathio)

MAIN PURPOSE OF ROLE: To ensure that a good quality process is in place for collection, parcelling and distribution of food for our target group at CLEAR.

LOCATION: CLEAR Office, 2 James Street, SO14 1PJ

TIME: Tuesdays and Thursdays 9.15-1.15

FREQUENCY: weekly one or both days above


  1. Keep all assigned areas (kitchen, food store cupboards and food parcelling areas) clean and tidy at all times.
  2. Keep hands clean and long hair tied back.
  3. Prepare parcels as agreed.
  4. Provide a high quality service at all times if any enquiries are made about the parcels (content or eligibility).
  5. Assist customers with queries in a prompt, professional, courteous and friendly manner, so that customer care standards are met.
  6. In case of emergency, ensure all aspects of security, fire and emergency procedures for assigned area are carried out.
  7. Report any unsafe practices or broken machinery/ equipment to the Manager immediately.
  8. Report any accidents to the Lead Volunteer for the shift and log in the Accident Book as appropriate.
  9. Use all equipment as trained observing all safe practices, so that accidents are avoided.
  10. Undertake and constantly apply the training from a Food Safety training course.
  11. Let colleagues know when you are taking a break since they are covering for you and may be waiting for your return.



  1. Able to work as part of a team
  2. Neat personal presentation in line with the requirements of a kitchen environment (eg long hair should be tied back, no dangling jewellery).
  3. Committed to training and achieving the Food Safety Level 2 Certificate.
  4. Good communication skills.
  5. Well motivated to work quickly behind the scenes but providing excellent customer service and patience when dealing with learners/clients.
  6. Honest
  7. Reliable

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  1. Experience of working in a catering environment.
  2. Previous customer service experience.


When closing down the food distribution, please ensure that the:

  1. Parcels awaiting collection are labelled with name of learner.
  2. Water heater off in the kitchen.
  3. Tables and surfaces are wiped down with surface cleaner and cloth.
  4. Store any fresh leftovers in fridge and freezer appropriately.

CLEAR will provide you with:

  • Payment of expenses for your travel to and from CLEAR upon receipt of a completed Expense Claim Form and travel tickets / completed Mileage Claim Form
  • Training for the role
  • Information about other training / progression opportunities at CLEAR and with other organisations
  • Opportunities to attend further training / progression opportunities at CLEAR and with other organisations
  • References for future employment if required (good punctuality, attendance and performance will be reflected)
  • Opportunities to socialise with other CLEAR volunteer at volunteer events